Every sculpture at Giant Sculptures is handmade to order, then shipped worldwide free of charge. Below is everything you need to know before you order, and what to expect after.
Production Time
Every sculpture is handmade to order by our artisans — we do not mass-produce.
- Standard sculptures: approximately 3–4 weeks from order confirmation.
- Bespoke commissions (custom sizes, finishes, or fully custom designs): approximately 5–6 weeks from design sign-off.
Production time is separate from delivery time.
Free Worldwide Shipping
Shipping is free worldwide on every sculpture, regardless of destination.
- Sculptures under 50cm — shipped by air freight. Typical delivery 1–2 weeks after production is complete.
- Sculptures 50cm and above — shipped by sea freight. Typical delivery 6–8 weeks after production is complete.
For larger sculptures where faster delivery is needed, air freight is available at additional cost — contact us before ordering for a quote.
All sculptures ship in reinforced protective crating, fully insured to purchase value.
Delivery to Your Address
Delivery is to the door or curbside at your shipping address.
For larger sculptures shipped by sea freight, the carrier will contact you in advance to arrange a delivery window. Please ensure someone is available to accept the delivery and that the property has suitable access for the size of the piece.
Once the sculpture arrives, you are responsible for positioning it in its final display location. For larger or heavier pieces, we recommend arranging two people (family, friends, or a local moving service) to help with placement.
International Orders & Customs
For orders shipping outside the United Kingdom, any customs duties, import taxes, or local fees at your destination country are the responsibility of the customer. These charges are set by your local authority and are not included in our shipping cost.
If you have questions about customs for your specific country, contact us before ordering and we can advise on typical charges for your region.
30-Day Returns
We accept 30-day returns on sculptures in original condition and original packaging, subject to our Terms & Conditions.
To start a return, contact us within 30 days of receipt. Return shipping for change-of-mind returns is at the customer's cost.
Bespoke and custom-commissioned pieces are non-refundable once production has started, as they are made specifically to your specification.
Damage in Transit
Every sculpture ships fully insured. In the unlikely event of damage during transit:
- Report the damage within 48 hours of delivery.
- Provide clear photographs of both the damage and the packaging.
- We arrange collection and either replacement or full refund at no cost to you.
Lifetime Guarantee
Every sculpture carries a lifetime guarantee against finish defects under normal display conditions, subject to our Terms & Conditions.
This covers manufacturing defects, premature finish degradation, and structural failures under normal display. It does not cover damage caused by accidents, misuse, inappropriate environments (for example, an indoor-only sculpture placed outdoors), or modifications made after delivery.
Questions Before You Order?
If you have questions about shipping, customs, delivery timing, or anything else before you order, our team is here to help. Contact us via WhatsApp, email, or phone, and we'll respond within 24 hours.
